Here, you'll find answers to frequently asked questions about our mobile tire services. If you have any additional questions or need further information, our team is ready to assist you. Explore the FAQ section below to discover how we can keep you on the road hassle-free.
We service the Mid-Michigan area including Saginaw, Bay City, Midland, and even further by calling ahead and scheduling an appointment.
You receive the exact same service you would at a shop, but from the comfort of your home or while you are at work!
Our operating hours are Monday through Friday 8 am-6pm.
Payment is required prior to your appointment. When you purchase new tires at www.tiresotg.com, you can schedule your appointment and pay within minutes. For all additional services, we will write an invoice and send a text payment link to your cell phone where you can pay with a debit or credit card. If you need to cancel your appointment, we must be notified 24 hours or more in advance for a refund to be issued. If anything should ever change during service, where the customer owes less than the amount paid, a refund will be issued for the difference. Also, if there are any additional charges that must be added by Tires On The Go due to unforeseen issues arising during the appointment or the customer requests additional service, Tires On The Go will notify the customer and additional payment may be due.
We accept all major credit cards.
1-2 hours (varies depending on tire size).
45 minutes to 1 hour (varies depending on vehicle).
We do all the work for you! You just need to ensure the vehicle is in a good spot, at the address provided on the day/time selected. We also need access to your wheel lock and vehicle keys.
Vehicles must be parked on level ground, on pavement or concrete with room around the vehicle to perform the install. Tires On The Go is committed to the safety of our technicians, our customers, and their vehicles. If a vehicle is not in a safe location to perform the mobile installation, we will ask for the vehicle to be relocated to a safe location.
Vehicle must have 6’ of clearance on each side so our technicians can safely raise the vehicle, remove, and install the wheels and tires. Please ensure there is also a space for us to park our mobile tire vehicle. (our tire shop on wheels)
We charge a tire recycling fee for each tire of $6. You are also welcome to take your old tires if you want to keep them. Stay tuned we may offer seasonal and yearly tire storage for the customers who wants summer and winter tires.
We are not setup for emergency or roadside services currently.
We work on all standard vehicles from cars to large trucks, but we do not currently work on semis or heavy equipment. We ask that the customer notify us if they have large aftermarket tires that may take longer than average to balance so we can schedule accordingly.
For tire returns, a 20% re-stock fee will be deducted from the refund total. Please allow 1-2 business days for the refund to appear on your bank statement.
Please contact Tires On The Go directly if you are having issues finding your specific size or model, of if you need assistance doing so.
Most manufactures of four-wheel drive vehicles recommend that you change all four tires at once. This is because a discrepancy between the tires can cause issues with the power sent to each wheel, which in the long run can lead to a burn out of the drivetrain. For the advice of your specific manufacturer, please check your owner’s manual for front or rear-wheel drive vehicles, it’s advised that you change tires in axle pairs – either both of the rear or front tires for optimum performance on the road.
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